Terrible service delivery

<p>i app**** recently for Telkom landline together with the ADLS internet connection. I was sent a small stating that I needed to pay a deposit of R700 before the line could be installed. This I paid at the Telkom store. I was given a reference no and asked to call 10210 to check with the technicians as to when then line would be installed. I called this no and after been directed to sales then accounts then back to mobile sales and really around all of the departments possible at Telkom , I was told that the application was cancelled as there was and outstanding balance of an account in my name from 2004. No one could tell me whether this PRESCRIBED ACCOUNT, OR ACCOUNT NO COULD BE PAID AND WHETHER THIS WOULD then result in the line being installed. TELKOM I WILL BE REPORTING THIS TO THE OMBUSMAN.</p>