Terrible Service....

I've been a client of Telkom for many years I sold my house last October and contacted Telkom to relocate my line to my new premises. With all my attempts to move my line to my new premises failing, I asked them to have my services discontinued as my husband and I need fibre to continue with work. Its almost a year and after hours of holding on and speaking to numerous advisors that have confirmed that I did call to have the line to be moved and cancelled. I'm still being billed monthly like clock work but am yet to be contacted from a single person from Telkom to rectify the matter. Even making the time to go into the branch proved unsuccessful. I had no problem with any of the service provided by the product and would even like to still have it at my new [premises but am so tired of being another statistic of terrible customer service. Since we've been hit by the covid 19 pandemic the service has even worsened. I know hold on for more than 30mins at a time and still not even an answer from a consultant on the other side... With life being so stressful right now... the stress that this unresolved matter has caused is the last thing I need thing I need to spend my time and money(airtime) on... I'm writing this with hope that although all my calling and enquiring has failed that this plea to have the matter resolved gets heard!!!