Terrible service

I recently had the displeasure of having to deal with Telkom and its *********** consultants.

Five years ago I "purchased" a data contract from Telkom. This "purchase" cost me R500 per month, which was deducted without fail from bank account each month.

A few months ago, I discovered that the service I had been charged for without fail was none existent.

I barely had an network connection in my area. And please note that I use my data for gaming and the occasional Netflix experience.

I've contacted Telkom numerous times, spoken numerous (and ***********) consultants, continuous changes in the information (or lack thereof) the provide.

I've had to resort to buying a Telkom sim card which I've had to waste time on by having it RICA'd etc. And all this just to phone a network provider that doesn't have the decency to employ competent staff and/or to provide an efficient service to its loyal customers that pay for weak service.

Its pathetic to say the least.

I've spoken to at least five different consultants, all with ever changing stories. All making promises to return my calls and not one of them delivering on that promise.

I've had a technician at my house to check the connection speed, etc. He stated that the issue is not on my side and is in actual fact a poor connection issue from Telkom.

I've contacted Telkom on more than one occasion to cancel my contract and still it hasn't been done. And yet I still have to pay for a service I'm not receiving as efficiently as I would have liked.

Today (10 July 2020), I spoke to yet another consultant. I've actually lost count how many I've spoken to in the last few months.

This consultant had the audacity to tell me that the Cancellation/Retention department has stated (and this is expected from me) that I need to pay a penalty in order to have my contract canceled.

Hell will have to freeze over twice before I pay any penalty fees since I've been paying for a service I can't use.

I've since received an email stating that this issue has been escalated.

Telkom, I'm waiting...