Terrible service - cancelled account

<p>Last year January I requested my telephone line to be cancelled, months later I received a overdue bill from Telkom for over R1000, I disputed this charge and porvided them with proof of my cancellation</p> <p> </p> <p>I recently went to get my Vodacom contract upgraded, only to find out that Telkom has placed a negative status on the credit profile. The credit beuro could also not understand why Telkom was doing this while there was an ongoing dispute. They advised my the can remove the negative status as soon as Telkom send them an urgent letter indicating to do so.</p> <p> </p> <p>I then went to Telkom to get the amount I needed to pay and decided just to pay the outstanding amount. On Tuesday I made the payment, now Telkom is unable to allocate my payment due to an incorrect easy pay number that was given to me.</p> <p>On Wednesday I was told this can take up to 2 days if I send my proof of payment, which i did not the same day. Sent my documents to ********** and I did not even get a confirmation response. The ref this lady gave me is ********** 3</p> <p> </p> <p>Today I am told this process in allocating my payment can take up tp 7 working days and that I need to resend my proof of payment. The consultant cannot even provide me with an update on the reference number I received on Wednesday.</p> <p> </p> <p>If I'm already expereriencing this, wondering if the paid up letter is even going to get to the credit beuro</p> <p> </p> <p>Horrible service!</p>