ND
Nkululeko D
1 reviews | Active since Mar 2021
17 Mar 2021, 06:10
Terrible service
I paid a refundable upfront cost at the beginning of my 2 year contract. I canceled the contract after it expired December 2020. I logged a case in January to get my credit back. No help from Telkom. I logged another one 2 weeks ago, but there are no efforts whatsoever to try to assist!!! I just need my money back!
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Nkululeko D's updateReviewer Update
09 Apr 2021, 10:35The billing department sent me an SMS on 23/03/21 to inform me that my refund has been processed and will reflect no later than 7 business days. It is now the 13th business day, still nothing. I would like to highlight one particular agent, Mandy Kikine, for her awful service and dismissive attitude. I'm done with this company!!
ND
Nkululeko D's update09 Apr 2021, 10:35
Reviewer Update
The billing department sent me an SMS on 23/03/21 to inform me that my refund has been processed and will reflect no later than 7 business days. It is now the 13th business day, still nothing. I would like to highlight one particular agent, Mandy Kikine, for her awful service and dismissive attitude. I'm done with this company!!
ND
Nkululeko D's updateReviewer Update
06 Jun 2021, 08:51It's been over 2 months now with no resolution for my problem. They keep closing case numbers without any reason.
ND
Nkululeko D's update06 Jun 2021, 08:51
Reviewer Update
It's been over 2 months now with no resolution for my problem. They keep closing case numbers without any reason.