Terrible Service by Telkom call-centre

I was promised my ITC reference number withing 3-4 hours yesterday (21 April 2019) therfore by 5pm I should've received it.

I called again round 7pm, they promised me I would recieve it within the next hour.

It is now 8am Wednesday 22 April 2019, and no ITC number received, now I must call and repeat myself like a broken record.

If your consultants promise a delivery of their "supervisors or managers" as they address them, they must sit to it or do follow-ups with us (clients) if they do not meet their targeted delivery time!

It's that simple!!

Is quiet upsetting that I must call and be out on hold for over 10mniutes like I am right now!! for something that was suppose to be done yesterday!!

Now I was told my device was not white listed, so it must first be white listed , than blacklisted, why was this not done yesterday????

Mbali from yesterday you did not tell me this, Tshepo you have informed me about this only now, I hope you really get back to me within the next hour as promised!

Regards Very frustrated client