TERRIBLE SERVICE BY TELKOM

Good Day. i just had my telkom Adsl line converted at home to Fibre last SATURDAY, it worked for one day and went offline on monday morning. I called telom and was put on hol for 30 minutes, the so called customer services person gave me a ref no which they are excellent at every time u call them, but can never resolve the problem. On Tuesday i called again and i was told the problem was handed over to the IT department and was given another ref number, today i called them again and now i have a billing problem and was given another referernce number, the service is discusting and you can loose hours waiting for them on the phone. All there call agents want to do is give you a reference number and put the phone down. Up to this minute there has been no solution given to me by telkom and every call i make is a new problem. I am so lost that i am actually going to have to start again with another service provider from scratch. I dont think you can get worse service that telkom, the agents dont care and they cannot refer you to higher management. So whatever you hear dont ever try to engage with telkom be adsl or fibre internet lines cause i gaurantee you ehen theres an issue they will make you go crazy by begging and pleading for help.

Thanks AK