Terrible service by Telkom and Selldirect

I took a mobile contract from selldirect and delivery was done on the 28th of October 2022. Selldirect phone me to activate my number and when I asked about insurance I was told to make my way to a telkom shop near me.Sunday the 30th of October I went to Telkom Walk in store by Dischem at Chatsworth Centre. The lady by the name of Kaira assisted me but said they can't register insurance for my new phone, she called colleague to help her and I was later told that the system could be down. I was asked to complete an insurance form,thumb prints taken electronically on the very same day and was also told she was going to call me today 1st of November 2022. No calls came so I started phoning 180 to check if insurance was loaded for my device but I was told by the Accounts department that there was no device insurance loaded on my profile.The guy gave me a number to call the insurance company underwriting for Telkom directly,there I was told they do not send out forms and that is only done by Telkom. He then checked for me if a form was received from Telkom by any of their agents and possibly registered on their system- there was nothing again. This service very ***********,stressing and I am fuming bcoz there is a set time of 5days to insure a mobile phone on their website. If my phone cannot be insured within that time frame,I do not want it anymore,we are leaving in South Africa where u can be ****** and possibly lose your life for a cellphone. I'm starting to think that it's Telkom's ********** way to make customers go over the set time to insure a device so they can refuse insuring the device blaming the customers for taking insurance late. The next time I come to that Telkom shop I will refuse to leave with the device and we will see each other in court, I will not take this lying down.