Terrible service by TELKOM.

Telkom called me and offered me a wifi contract on September 2018. I called them and sent them emails that i want to cancel the contract within the cool-off period. They did not cancel the contract, i have made numerous calls to them, sent them emails and they are not assisting me. Their consultants tell me different stories every time, their product knowledge is very poor. Currently they continue to deduct money from my account for the said contract. I even had to refer the complaint to the National Consumer Commission for assistance. I plead with everyone to stay away from this company if they want peace in their lives!!!