TERRIBLE SERVICE

Telkom has been and continues to be a nightmare to deal with. On their insistence, our old ADSL connection was replaced by a fibre connection, as ADSL copper connections is being phased out. The fibre was installed on 21 April 2023. To date, it has been impossible to get Telkom to cancel the ADSL connection, and remove it from the invoice. Although the connection is no longer active and cannot be used. We have physically gone into Telkom, and filled in forms, but despite numerous pleads, the connection is not being cancelled. The amount on the invoice keeps increasing monthly, and we have no luck in getting their accounts department to remove the old connection off of the invoice. Their incompetence is negatively affecting our credit score. This is unacceptable, as they are the party who insisted on a new service and they are now in breach of the Consumer Protection Act as they are insisting on payment on a service that is not working.