Terrible service, bad attitude and 'no stock'

Firstly I visited the telkom store in the Hatfield centre, which was managed by one lady and the others sitting at the back in the storeroom . When one of the personal came to assist from the back she was very unfriendly and had a bad attitude. I was enquiring about the huawei p8 lite contract, she told me that they were not receiving stock from the warehouse and that I should try online. Nevertheless I tried phoning telkom and waited for about 1 hour 20 mins before someone answered. The lady on the phone could not even speak properly and just read me everything from the Internet. Same story no stock. Furthermore I went online and the package was advertised there and I filled out the form and ordered it. I still have not heard from telkom . Why are they falsely advertising the deal when they do not have it?? It is ridiculous.