TERRIBLE SERVICE

If I could give Telkom a zero, I would have. Been struggling to get assistance from their Call Centre people and e-mails and the store regarding an incorrect amount they want to debit from my account. spoke to several people since mid June, was asked to submit all necessary docs which I did but they still have not attended to my query. Called them yesterday to follow up and the Gentleman said they have not received it and that there is no record of my query on the system. I do not understand why because I spoke to more than 20 people and physically walked into the Telkom store and handed them my documents so I do not understand what the delay is. This kind of service is ridiculous, my account has been affected and is blocked due to this error on their part. Will someone please contact me urgently before I get my lawyer involved as I am not getting any joy, feedback, assistance from the Telkom people. WHAT DO I NEED TO DO TO GET ASSISTANCE - THIS CANNOT CARRY ON. Please.