Terrible service attitude

Telkom in Woodlands, how is it that you cannot and do not provide proper service. Your consultants are horrific. They are arrogant, incapable and unwilling to help a person. They keep having loud conversations between each other in their African language while supposedly helping you. My assistant Joseph, actually answered his phone with a personal phone call while assisting me the first time. The second time he just said he cannot help me, while I had to approach him to assist me because he was standing around talking to his co-workers. After eventually getting him to phone his manager, and after speaking to the manager Shiraz - the saving grace of the situation, Joseph was told to send an e-mail to Samsung. This task took Joseph 22 minutes. Really??? Seriously if you do not want to lose more clients, you need to jack up your consultants. Maybe it is ****** as they where all black and all the clients where all white? Blatant arrogance and disrespect towards the clients.