Terrible Service at Telkom Woodlands Mall

I have been a Telkom Client for over 3 years and my experience in the past two years has been the worst of all service providers I have ever had. My first being the phone I had taken on contract and took insurance for went dead and I took it in to be checked and repaired where possible. It took 6 months for me to get the phone back where as Telkom was deducting from my account every month. I went into the branch and was told its held up with the insurance until I was given the insurance contact numbers. When I called the insurance they will threw it back to the branch. For 6 months I was paying for the service I didn't have and there was no reimbur*****t not compensation for the poor service provided.

During black Friday Specials I went to the same branch looking for a Tablet. A Telkom agent showed me a Tab A which was on display and said it was going for R169.00 a month for 24 months and comes with 5GB every month. I was then referred to another agent to sign the contract. He also confirmed the Tablet on display for R169.00 Incl. 5 GB etc. I was then informed that due to black Friday the branch was out of stock but would order it and I can fetch it the next day. I then signed a contract for a tablet shown to me to my surprise that when I went to collect the gadget was a complete different thing. The agent tried to convince me to take the wrong tablet and I refused. I then escalated the matter. When the manager of the store Yugen called she was untruthful as she now said the tablet was for customer self help. When she called the second time around she said the Tablet was on sale for R269.00 a month. I escalated further as this was not my first encounter with the store manager who was very rude the first time around. I then received a call from someone called Andre who was trying to "assist" with my query. To cut the long story short it was now my word against the agent who sold me the product. I requested that they go to the video footage and confirm who was telling the truth between us. My complain went in vein as I was told the sound isn't audible and was given an ultimatum of either taking the white Tab E which I never saw in the store and never ordered or I pay an extra R100 for the Tab A which was sold to me at R169.00.

This for me is a very pathetic service. The staff is clearly not trained properly if 2 can sell to a client a self help gadget and quote the same amount with same benefits. I lost on the specials I could have considered that were available during black Friday because I was misinformed and made to sign a contract for something that didn't exist. I have heard complains about the poor service in this branch and the inefficiency of staff but I have now experience also the untruthfulness of employees and their manager.

Telkom needs to look into this branch and the service thereof. As I was in the branch another lady was on a call with a different complain. Its terrible.