terrible Service at Telkom The Mall @ Redds

i have recently recieved absolutely terrible customer service from Telkom at theMall @Redds, which lead me to cancel one of my contracts with them. My company required me to take out a contract which i did on 19 February 2018 , i soon found the phone was faulty and returned to the store om 24 February 2018, even though it was a out of box fault n was within 7 days , i was told that because there is no manager present they need to book it in for 21 days , they took the phone and all assessories, after A MONTH, they send a refurbished phone back to the store which is unacceptable as its a new contract. they then send the phone back, and in this time im delaying my work, i spoke to Amanda and Dianne who numerous times promised me feedback but i had to call and request feedback as no one was getting back to me , today 04 April i go back to the store and no one knows anything, they then say the phone will br delivered next friday but no box or assessories , after i tell them im going to cancel my contract they say ok ...as if they dont care about losing 1 small client , Telkom i expected more from you especially after leaving vodacom to join you i regret this decision tremendously, no courtesy from your staff at all no apologies no feedback they do not care about clients , think twice about choosing Telkom!!