Terrible service at Telkom Shelly beach

<p>On the 3rd of December I booked a laptop in for repairs at this store. I waited alsmost 2 weeks with no communication until I decided to go back and enquire. When I got there, the device was still at the store and was never booked in someone told me the lady I gave it to had left work, as if thats my problem! I logged a case with the call centre on the 13th of Dec (case ********** 8) More waiting I did until I receive an SMS today that says the case has been resolved. I phoned call centre to enquire about the meaning of this, they told me its a store issue and they cant assist me I must take it up with the store. How do I escalate a query about a store to the store? this makes no sense. I am busy paying for a Laptop that is at telkom and I am not getting any service regarding the repairs. I am actually on the verge of cancelling this contract and let them try get a cancellation fee from me, they aint getting anything out of me. Service is pathetic! I will not make any more payment towards this contract comes month end until this is resolved. Telkom is useless!</p>