Terrible service at Telkom -- new customers out there beware.

Where can I begin The service I have received at telkom have been dispensable. I took out a smart broadband contract with telkom. Worst mistake of my life. I advice anyone who's looking for a broadband don't go to telkom. Anyways, I got the package delivered to me after 3 weeks of ordering. And I unfortunately got the bad end of the stick. My package had a fault. The sim card didn't have a connection network literally. So I called and called for about 3 weeks in. No one really wanting to help me, just redundant excuses "like I've logged a case for you, you'll get help or go to our nearst shop" still no help. So after weeks of calling the call centre. Finally someone decided to help by actually helping. Now the problem with the sim card was that in the area I was in the was no telkom network coverage. So the agent, advised me that the sale shouldn't have been made. They will cancel my contract and refund me back my money. Now, here is a kicker. They have cancelled the contract. They have made the pickup for the smart broadband device. Now here is the problem their still deducting money from my account. On top of the long months of struggling to get helped while being deducted money from my account. I have been basically been paying for a service that I never used and still paying for it.

So anyone out there reading this and maybe experienced this type of problem.

Please help.

I've been literally trying anything. I've emailed them still no reply ..just silence. I've went to they shops for help and all I get is call the customer care. I've called, I'm still calling and still the same thing over and over Either we have logged a fault for you someone will call you back or go to our nearest telkom shop.

I just want telkom to stop deducting money from my account. Just stop.