Terrible service at Telkom Mobile N1 City

<p>Today 03.08.2016 at 4.35PM I went to Telkom Mobile N1 City to get a proof of purchase of my upgraded contract I took out in December 2015. I needed this as I wanted to go to IFIX to get my phone's wifi and bluetooth problem sorted. </p> <p> </p> <p>When I entered the store there was already a closed sign on the door with the right hand side door still open. I went ahead and asked one of consultants' busy cleaning (who also already had an attitude after entering) to help me get a copy of the proof of purchase and he immediately said that he was not able to assist. I then told the consultant that i had visited the Mitchells Plain Telkom Direct branch earlier in the week and the consultant at the Mitchells Plain branch told me that I can get a copy at any Telkom branch. He then went ahead to ask his manager (Tracy) about this and she also said that they could not assist and referred me back to the Mitchells Plain branch. I left the branch irritated, frustrated and upset at the same time.</p> <p> </p> <p>I then went to the Telkom Direct N1 City store to ask for a proof of purchase and they immediately assisted me. I also asked the consultant at the Direct store if it's possible to get this at any branch and she confirmed that you can.</p> <p> </p> <p>This made me more upset because they wasted my time and gave me false information. I am really dissapointed with the service as they are making my experience with Telkom very unpleasant and damaging the image/reputation of Telkom.</p>