Terrible service at Telkom Centurion Mall

We have been experiencing problems with our fibre for 2 days now. Whenever we called the call centre, we kept being redirected to different departments but none of them provided any answers or assistance. We decided to go to the Telkom store at Centurion Mall and received terrible service.

We were initially "assisted" by Musa Khosa (who was at till 8) who didn't even wait to listen to what our issue was before he told us he couldn't help. When we asked why that was the case, he told us that we shouldn't argue with him because it doesnt help. He wouldn't listen to anything we said and was incredibly rude and dismissive.

After dealing with Musa's incompetence, we asked to use the phone in the store so that we could AT LEAST speak to the call centre in front of a Telkom associate. Before we made the call, we were actually assisted by Siphiwe Mkhabela who listened to our issue and told us how to resolve it. He may not have been able to fix the problem himself but he gave us proper directions so we understood what was happening and how we could fix it within 24-48 hours. If he had helped us from the start, this would've been a 4/5 minimum. The fact that it's a 2/5 rating should tell you how completely unhelpful Musa was.