Terrible Service at Telkom Baywest Mall

<p>My phone was sent in for software problems on the date of 1 April 2017 at 13h50 and there was no exterior damage to the phone. The consultant took pictures of the phone before sending it away proving that there was no physical damage. </p> <p>Went personally on the 30th of April 2017 after the 28 days turn around time, the consultant (Msolisi Sele) advised me that the phone was damaged and will cost R4000.00 for the repairs to a damaged and cracked phone and whereas in the above paragraph there was no visible damage to the phone.</p> <p>4 Days later still no feedback telephonically, so I had to visit the store to find out the phone was perhaps damaged whilst in tranzit, which has nothing to do with me because it is under Telkoms responsibility.</p> <p>On the 5th of May 2017 the consultant sent a mail to the insurance proving that the phone was not damaged when brought in for SOFTWARE repairs. </p> <p>The 8th of May 2017 I return to the store again to find there was still no reponse from the insurance and I was informed by the consultant that he would contact the insurance the following day and that he would keep me informed and up to now still no response, today's date 9th May 2017.</p> <p>I revisited the store once again on the 9th of May 2017 at 18h15 to find out the status of my phone and the consultant has already gone home, another consultant contacted him, and his response was "i am waiting for the insurance to contact me" when he said the previous day that he would contact them on this day and would keep me informed.</p> <p>I am pregnant and have no means of communication and wish to have this problem solved ASAP. </p> <p>I am so disapointed with Telkoms service because the phone was returned on the morning of the 8th day, because there was no posible way of taking the phone in on the 7th day at 8 o'clock at night, meaning the phone failed on the 7th day of the 7 day OBF (Out of Box Failure) policy, which should be traceable through the phones activity via Telkoms Technicians.</p> <p>Escalation process, it seems Telkom consultants are unable to solve the problems within the 28 day period and I have not received a single response from any of the consultants at Telkom until now.</p> <p>The matter was aparently escalated to the branch manager, but i was not contacted by the manager (Nomawonga Jakuja) to resolve this serious matter.</p> <p>I find this type of service to be very unfair and I'm seriously considering cancelling my contract due to the poor service from Telkom and its employees.</p> <p>NO PHONE NO CONTRACT! </p>