Terrible Service at Telkom, and inability to cancel a contract

I have been experiencing terrible service at Telkom.

On the 9th of December I put a request in to cancel my LTE line, no:

***

This was meant to be cancelled on 31 December.

I receive an SMS on the 9th of December I received an sms that my cancellation case had been processed:

***

On the 14th of December, I got an sms saying that cancellation order ***A was completed. BUT, the agent cancelled that immediately, which was incorrect. I then had to call and have this corrected to still have data until the 31 December as had been agreed with your agent.

On the 4th of Jan 2021 I receive an invoice saying that I owe R957, and this had a re-activation fee! I called an agent, told him the story, and he adjusted this with his supervisor.

I was then sent a new statement showing I owe R0.00. So in my mind this has been resolved.

Until I receive an email a few days later, welcoming me to Telkom??? I have cancelled, so yet another call to you to look at this, and I am told that this is for a pre-paid account. But I have cancelled. I do not want an account with Telkom, so why am I now on pre-paid?

I called back and spoke to two agents. Both had different stories, and never got back to me. I have emails to them with no response.

So again, this week I call two agents give me two different stories.

The one is that I have a new contract with Telkom, which I do not, I have cancelled. And I owe them R900.00? I then expressed that I cannot have a debit run on the 1st of Feb, I have not signed up for a contract, but cancelled. It has just not been processed correctly on Telkom's side. I have escalated this with Telkom, will no resolve. I am told also that I have to let the debit run and they "may" refund me once the dispute has been resolved... When will this be? This does not seem right, I cancelled and I have all the documentation to prove this. I am unsure why this cannot just be resolved. I have called constantly, sent the necessary emails but nothing has been resolved.

All I want is my contract cancelled. I do not want my bank debited with money I do not owe.