terrible service at telkom

i have a wi-fi contract with telkom sa wich has been active for +- 8 months . i have never received any statement or news letter from them and my account was not debited for a few months. a large sum of R 706.00 was deducted on the 26 of July 2018. on the 05 august 2018 i realized that my services was disconnected. I then went to their Maponya mall office to sort this matter out. After been the for more then an hour and a promise from the agent was made to reconnect the service within 24hrs. The connection has still not been connected after several calls to their call centre. Spoke to a lady who called herself Kamo who told me that her surname is optional she did not need to tell it to me. I found her to be very rude, unprofessional and not fit to be in client services.