TERRIBLE Service at Telkom

I had contacted the call centre to ask the procedure for transferring a line, as I did not have my dates yet I was told to call back later.<br> On 4 January 2016, I phoned again, they told me that they could cut my line that day and the new line should be up in a few days. As I was only moving the following week I told them I would call back.<br> On 11 January 2016, I called to request that the line be cut the following day.<br> It is now 28 January 2016 and I am STILL waiting for the line to be active in my new address.<br> I have made many calls to the call centre and no one can help me.<br> Only after several calls did they even give me a date being 10 February, which means that I would be without a phone and internet for a month. I told them that was unacceptable and they need to get it in sooner and to escalate the matter, but to no avail.<br> Bearing in mind that the new line is going in a house in an established area that already had a line there previous this is a total joke.<br> Added to this there is no email address to complain direct to them