TERRIBLE SERVICE AT TELKOM

I have had the most disappointing service from Telkom when canceling my wifi. I had done my due diligence after canceling, waited for the debit order to go through my account, went to their offices in Hayfields, Pietermaritzburg on three separate occasions to confirm that all was sorted out and was told all is in order. Then they debit me in December and again in January which I had unpaid. After that I went back only to get told that I do owe them for a router. I asked them to debit me immediately and they did not. I am now getting of notice of judgment. What nonsense is this !!!! ABSOLUTELY DISGUSTED. Tight now I am standing at the door here at their offices in Hayfields and 2 ladies are busy with customers and the other lady is just standing. I have been waiting here with no acknowledgement for over 10 minutes !!!!