TERRIBLE SERVICE AS USUAL

I went to the Telkom store in Lakeside Mall twice before to get a statement as I have been with Telkom since last year but have never received my statement. Thato gave it to me the second time without any documents. I updated my email address as they had a wrong one (don't know where they got it but anyway...) I requested the statement again this morning and I could not get it.Zama informed me that I need the company documents with my ID (which I did not need before).She informed me that she is following the rules.I asked her if Thato was not following the rules and she rep**** in the affirmative.She said and I quote \Thato can be dismissed for that".<br> It is now also the second month in a row where apparently there is no money in my account for the debit order to go through.This is not true.I have no Idea why payment does not go through. I receive an sms indicating that it went off but is reversed again.There is more than enough money in the account when my debit orders go off.My lines were suspended this morning (without notice mind you...) and I run a business which relies on telephone and internet. <br> <br> This is beyond pathetic. When I phone Telkom I hold on for hours then drop"""