terrible service as expected

After waiting 3 years for telkom to install a telephone cable I decided I would physically install a cable myself to make it easy for them. After placing an order 3 times over the last month online with no response I made it easier for them by taking time off work to walk into a branch and place an order. Finally the installation date was confirmed for 1 October 2015 so I booked a day off work to be available. No I see that i have been rescheduled and that my spot which was booked is now not available. I wish we didnt have to be held ransom to pathetic service. Copper line telecom infrastructure should be subsidised so that we can get new service providers into the market and push these guys into bankruptcy