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neshaen N

1 reviews | Active since Jun 2016

22 May 2017, 11:06

Terrible service and staff with bad attitude.

<p>I app**** for a landline in store (Telkom Northgate) on Monday the 15th May 2017. I was told that systems were down and that the application will be captured the the next day. I received an sms on the 20th May 2017 that my application was processed BUT all the incorrect details was stipulated (by wrong details I mean incorrect physical address, etc).... (Remember that I handed over both a copy of my ID and proof of residence to the lady at Telkom). Went into the Telkom store (Northgate) again, to follow up on the incorrect application details yesterday (21 May 2017). Was told by the agent that she was unable to assist me because she was not the person who captured my details on the system. I then asked for a manager or supervisor and I was told that there was no manager or supervisor on duty that day. I was informed that the person who captured my application will contact me today to discuss. Staff was rude, unwilling to assist and have a dont care attitude. Absolutely useless!!! Avoid this store at all costs!! </p>

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Replies (1)
Telkom
Telkom's reply22 May 2017, 11:36
Official

Good day Neshaen,

Your query has been sent to the Store Management Team, feedback will follow.

We sincerely apologize for the level of service you have received.

Regards,

Busi

Telkom Social Media Team