TERRIBLE SERVICE AND RUDE CUSTOMER SERVICE

I’ve had a contract for the past 13 months with Telkom, my line has been disconnected twice because of reaching my credit limit. Recently I have received ONE sms to let me know that, with no link to a payment option, or any help on how to resolve this. My line was cut for owing R6.39c. Ridiculous. Their customer service representatives from many different branches have been very disrespectful to both myself and my mother, when we try to get help. Definitely cancelling my contract and moving to a different network provider.