Terrible service and promises not kept

I took up a new contract on the 13th of October. (Gifting myself for my 40th) It was meant to be a joyous event/experience however Telkom and Huawei ruined it. I walked in the shop set on an iPhone or a Samsung but they didn't have the models I wanted in stock. That customer service agent (Malefa Lechelele) then helped me and basically convinced me to take the HUAWEI Pura 70 Pro. After a long time trying to rather leave it, she finally had me sold when she mentioned that it comes with a gift. The gift being a smart watch and air pods.I then told her that the only reason I'm agreeing to the Pura is because of the gifts it comes with. Malefa asked if I'd my gift delivered tovthe store or my workplace and I saif I'd prefer my workplace. She took the address and my details and promised the gifts would arrive within 7 working days. Two weeks later the gifts had not arrived and I called the shop. I was told Malefa is not in but I can give my details and they would make sure to escalate to the Huawei lady. A month later, no gift and no call..I called the shop again. I spoke to Malefa and she assured me it would be sorted,out took my details again. Only received a blank email from her. I called once again and at this point I voiced my disappointment in the service and reminded Malefactors that I only took the phone because of the gifts and at this point I might as well return it. She assured me that the Huawei lady would contact me and she apologized for inconvenience....took my details, once again. I called in again and spoke to the Huawei last and same thing, she apologized and took my details assuring me that she will sort it our with head office. Thandazile Magasela,and the HUAWEI lady than proceeded to tell me how the gift is from Huawei and not Telkom. I reminded her that my contract is with Telkom and the sales person who enticed me with the gifts was a Telkom staff member. She called me the following week (Thandazile) and asked for the IME number etc. She then called back and said head office tried calling me but I didn't answer my 076 number. She told me they will proceed to call me on the contract number to arrange to deliver my gifts. It's been another month, I have not received a call nor the gifts. To say I'm disappointed in these two organizations is an under statement.