Terrible service and poor systems/processes

On Thursday morning at 3 we got burgled and they made off with my phone. At about 11 that morning I went to the Telkom shop at Crests for a sim swap and was told it would be done in 2hrs. On Friday afternoon it still wasn't done and the call centre consultant told me it's in the "semi-final" stage and my number will be active by the end of the day. On Saturday, another call centre consultant says they have no way of tracking the progress of the sim swap. Today (Tuesday) it still isn't done, and yet another consultant tells me there's activity on my number since Thursday, so someone else has my number. "Sorry about the inconvenience"