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OJ
Oliver J

1 reviews | Active since Jan 2023

13 Jan 2023, 12:55

Terrible service and overcharging by Telkom

Getting hold of this people that has been overcharging me for months on end is a struggle, drove out petrol and wasted time and went to the canal walk store where I took out the contract to speak to a manager after their mistake and obviously one wasnt available, and was advised one would call me back the next day, that was a month ago and up until now NOTHING.

Service is pathetic and I have been a customer for quite a number of years, and not a single call to explain or apologise for their mistake, leadership is truly lacking everywhere and Telkom is no different, but when it comes to making sales and taking money then leadership is is in tip top condition. I can see on my profile they are working on the problem and it now says resolved and their resolved means I will be double charged on this months invoice. Is this truly the level such a once great company has dropped to, like so many others!!! TRULY PATHETIC!!!!!!!!!!!

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OJ
Oliver J's update25 Jan 2023, 11:32
Reviewer Update
Update: Went to Telkom Canal walk store few days ago again, the store where I took out the contract, asked what the status is of my situation, no clear answer again as branch manager is not available and apparently he is the only one that can answer what is happening on my account meanwhile I must just pay the invoice I get sent where I am being charged double than what I should pay. Took off from work few hours to go and try to get this sorted out as was informed previously the manager is just there during the week but conveniently not there the day I went. Just asked for some sort of communication from any human being but nothing from this money sapping, pathetic run organisation.

Honestly have no idea what to do as obviously the manager doesn't call back, must be honest seen more spine in a jelly fish and better leadership skills by gangsters in the flats than these knobs.