Terrible service and no idea on products

My wife has called in January to get our line moved from Norwood to Bruma as we since moved. We also requested that we need the ADSL installed. The home in Bruma had a tel line installed previously. After numerous phone calls and new applications to the head office department and on Facebook as well, i get told that there is no infrastructure in the area and they cannot install a phone line in my hoe, however my neighbours in the same complex as i had telkom come in and install lines and adsl. I have provided a lady by the name of Ipeleng with these numbers to check. We get told then there is no free ports to set up a telephone at my place. I believe that this is nonsense. It seems as if someone is too lazy to do there job and just want to sell different products to us.The initial reference number is/was ***A. If i do not receive a response with regards to this, i will be taking this up with telecommunications Ombudsman and ICASA to get this resolved. 2 months later and still no assistance. The Telkom Website clearly shows copper cables in my area so now all of a sudden no infrastructure.