Terrible service and lying

Poor customer service and lying My required service was to relocate a current fibre voice line. I was at the Menlyn Telkom shop and on 7 September 2018 and logged this request . I was informed that I first needed to change the fibre ADSL to a fixed line and then go back to Telkom and request a transfer of the number. I waited for more than 3 weeks and there was no response from Telkom. I called the call centre and was informed that my requested was cancelled without a reason and that I was misinformed and that I could not transfer this number. I was also informed that there was no copper or fibre at Silverton ext 3 and I would need to apply for a fixed line look alike. This Saturday, 6 September 2018, I visited the Tekom shop in Menlyn to request the fixed line look alike. Additionally, I requested cancellation of my 15 year old copper line. I was informed that they did not have any fixed line look alike phones in stock and that they could not assist me cancel the my 15 year old copper line. I was given a procedure for online cancellation of my 15 year old copper line. It was clear to me that the sales consultant had no product knowledge as she kept asking a colleague and her responses made no sense. I requested to see the manager, Louisa Sefako, who provided very poor customer service and seemed totally uninterested. I did however manage to get the fixed line look alike and log the request to cancel my 15 year old copper line. I was told that everything was resolved. On Sunday afternoon I received an SMS that I should EFT R1000 within 7 days on BAN number ********** 82, this makes no sense as I was informed that there was no charge for the device on 12 month contract. I connected the phone and cannot connect, the error message is " Invalid SIM, not registered". I called Louisa Sefako today and she informed me that I should just wait a week and see. This does not make any sense as it is a wireles service and should connect immediately. I run a home business and this impacts my survival, unlike Telkom employees who get paid irrespective of whether or not they do their jobs. I need this matter resolved after more than a month of poor service.