Terrible service and lies on retention.

My home router stop working/connecting properly. I reported it. I was told to restart by taking out the SIM. The problem persisted. I took in the shop at The Grove mall. They took out the SIM, sent me back home and told me to take it to Menlyn if it doesn’t work still. Went back to The Grove to cancel my contract in Jan 2026. The guy retained me bu saying he would put me on all network connection at an additional fee per month. I agreed. However, the router never worked. End of Feb I went to cancel but before I cancelled i checked with the lady what i was connected with. To my surprise my router connectivity was never changed. The guy who retained me never mentioned to me the fact that the all network option only connects one device at the time which i was not going to take. I asked them to cancel and wrote my story on the Telkom app. No one cared to call or email me. I went to my bank to reverse both Jan and Feb debit orders which include my other number with them. They went into my account on 15 April to debit R999 with no success. 16 April. My *** number has been deactivated and im getting messages from collectors. I will pay for services on my above mentioned number. Im not paying a cent for the router. They can shove that other number if the want to. I have since acquired another router from another services provider and ported my *** number to the same service provide for the same connectivity issues i always had and no one can resolve them.