Terrible Service and Incompetency to sort out their own Telephone lines in 2 weeks!!

<p>My home line was down, and I reported the fault to Telkom on 25th Feb. I've received no feedback, and last week I started calling their call centre's daily to get some updates. Everyday, the call centre staff told me that they have escalated the issue, and left a message for their technical department to call me back and update me on the progress. Nothing happended ... on the 4th day when I call and when they repeat the same to me as a broken record, I lost it and then they said they couldn't see any escalations on the systems, so the call centre staff has been lying to me for the previous days because they didn't actually log any escalations. So on that day, I got an escalation reference number. Then, endless waiting again even with the escalations in hand. Someone from the technical department finally called me after 10 days of reporting the fault and asking me what was the problem!!! Telkom, what's your SLA to fix line problems for your customer? 2 weeks later, my line is still broken, and nobody can give me an ETA to tell me what is broken and when it can be fixed! You can keep your line, and stop sending me your invoices. I'm done with it and I will go wireless so I have no dependancy on your incompetency and terrible service. I don't want any dealings with Telkom in any ways in future. </p>