Terrible Service and incompetence

The Mitchell Promenade branch is the worst. The staff including management are seriously ***********. So my mother died and had to transfer the account onto my dad's name. He went the first time. They apparently done it. End of the month comes and it's still on my mom's name. The second time he goes back and the guy said it was done. He is picking it up. End of the month comes and it's still on my mom's name. So this time I go with him. The lady helping is confused and can't pick up the account. And I asked for the manager, who is of no help. He just stands there looking at me complain. Calls the other guy and the manager disappears. He tells us again it's on my dad's name, but realises it's not completely done. Only afterwards he checks and sees there is an Mweb adsl attached to the line. So the other lady tells him he can't do anything. Then he tells us, that inorder to do a transfer. I must cancel my existing adsl package. After I made a scene we left. End of the month comes and it's on my dad's name. But with my mother's ID Number. So I call the call centre and they tell me that everything can be done. I must just email them. So I email everything. Guess what, it's still exactly the same. Then I emailed the same email address and it fails. I emailed the complaints department on an email address that was given. No response.