Terrible Service and ***** - Telkom Mobile

Can Telkom Mobile please not debit and handover wrong people. Can they also do something about their customer care line for some of us with queries to reach them at get to a solution. I have been debited by Telkom through their debt collection 3rd party as follows : 31 Dec 2018(R6536) ,15 Jan 2019(R 2.500) and 17 January (R 6334.00). I reversed all this unauthorized debit orders with the bank. However, I am told by the debt management company that Telkom handed me over because I actually have an account with them that I owe R2 50.00. I asked them to share details on the account since I do not have any account with Telkom and they were not in the position to share the information as the file did not provide details of the account. Instead they gave me some number to call Telkom which did not work. I also googled and came across numbers that I did not in the end become successful in getting through to Telkom mobile customer care. I am sick and tired as I am not able to come right with regards to getting Telkom to clarify for me and also to clear my name as I have no account and whatsoever with them. I do not have the energy to be reversing their debit orders now and then and I also do not want to be blacklisted for nothing.