1 reviews | Active since Jan 2017

01 Feb 2017, 18:23

Terrible service and frankly severe incompetence

<p>My telkom mobile number is ********** 711, telkom made the mistake of *****ing up my debit order dates despite me emailing, calling, and chatting to their consultants...who by the way have no clue of what is going on. Last month I posted a review on hello peter because I was getting nowhere with them, they responded and only then debited my supposed arrears amount. Now they notify me my service has been cancelled because my account is in arrears!??? What nonsense is this telkom??? I had to follow up with you and BEG for my account to be debited, you then debit R1500 (my 3 months arrears) and have the audacity to disconnect me and tell me I'm in arrears??? You are at fault here and I am utterly disgusted by this. You can't follow through on a simple debit order despite me spending my money and time to contact you and resolve the matter over 3 months??? This is the next level of incompetence!</p>

0
Replies (2)
's update02 Feb 2017, 10:10
Reviewer Update

Hi busi, thanks for your reply. R1500.68 was debited on the 25th jan 2017, Reference: TELK ********** 62F170125. Please attend to urgently.

's update04 Feb 2017, 12:14
Reviewer Update

It appears my payment has now been picked up and my service has been reinstated. Thank you