TERRIBLE SERVICE AND FEEDBACK

I app**** for a Telkom Mobile contract online. When I called back after a few days, was told that my ID number does not match!!!! What on earth that means, I don't know. Gentleman I spoke to said I must email copy of ID which I did whilst on the phone with him. He acknowledged receipt and said I must remind him on the monday because it was Saturday, with an email. I did so MORE than once. He did not even have the courtesy to acknowledge. I called again after few days and spoke to another gentleman who also asked for copy of ID. He also promised to give me feedback the next day. I sent him a few emails and again NO response, not even acknowledgement.<br> This is very very bad service. Do customers need to beg Telkom to take our business????