Terrible service and failure to update my account after payment is made

My account was handed over to Nudebt management for an out standing balance of R16500 for my cellphone contract. I have made payment in 4 installments and now I have paid up the account with Nudebt management but then out of the sudden my account is not closed, they keeping saying they can’t trace my payments and my account is still blocked. Proof of payments were all sent via email and WhatsApp contact to NuDebt management. I have called Telkom a several times to find out what is happening with my account since it is paid up.

I have even went to the Telkom store in The Glen store and the consultant told me they can’t help me I need to consult Nudebt. Which now I fail to understand because they need to update each other with my account. I am struggling do anything because now my device is still block and now my credit is still affected due to them not doing their job. I have been dismissed by the Nudebt management and Telkom consultants, even if I may have been struggling to make payment due to unemployment but I eventually secured a job and committed myself to paying the outstanding payment. Telkom yet still failed me because now I am being sent up and down and no one is assisting me. I was called daily about payment but now that I have made payment no one is calling and updating my account.

I am honestly disappointed and sad to receive such terrible service and treatment from Telkom, they are a big brand to treating their customers like this.