Terrible Service and Communication.

I've placed an online order on the 29th of November 2024, I was contacted by an agent named Silas Mashimby the next day to confirm the details of my order (Reference number: ***A). I was informed that I should receive my order in about a week. Today is the 17th of December 2024 and I still haven't received my order. During this time I have contacted Telkom about 5 times to get an update and all I'm being told is that they're awaiting stock, I'm not frustrated about having to wait but rather that I haven't received any updates or communication from Telkom unless I call in to follow up on my order. Last week I called in and the agent I spoke to advised that they're offline, so I requested for someone senior to call me back but to date haven't received any calls or texts. Today I called in again and spoke to Thembeka Luthuli and once again I was told that they're still awaiting stock. Again my frustration is with the lack of communication and poor planning from Telkom. If I don't get a proper update from someone today, I'd like to cancel my order!!!