Terrible service and billing inconvenience!

<p>I have a LTE account with Telkom. Last month I amended my banking account details and updated them with Telkom billing services, no one advised me that the debit order would not be taken from the new account as of June 2016 and that I would need to make the necessary arrangements to avoid being defaulted or unnecessary bank charges due to failed debits so none the wiser I carried on expecting for things run as per normal. On the 27th I noticed that no deduction was made from my account by Telkom so I made contact with the client care services to query. The agent assured me that the payment was not and WOULD not be taken from my new account and that I would NEED to make a manual payment, he was unprofessional on the line and also seemed uncertain of his facts, I had to probe continuously just get to the information I needed! He emailed me the necessary payments and I made a direct payment into the account of R511.00. On the 29th of June 2016 I receive a text message saying that you guys have debuted my account again even though the eft payment is clearly reflecting in your accounts! I call in and am advised that there is nothing that you as Telkom can do and that I would need to make contact with my bank to reverse the debit order, an error made by you!! you guys have been messing me around and I feel it is wrong and unfair! I made the necessary arrangements to ensure that my payments are made correctly and on time yet the service I received from the agents which are supposed to be trained and who represent your company was pathetic! Not once did I receive correct information and now that the shut has hit the fan it becomes my responsibility to clean! I contacted the customer care line at 7:00 am on the 29th of June and requested for a manager to call me immediately. It's now 7:35am and no feedback as yet! I wany t feedback on this immediately and I want to discuss my options in terms of terminating contract. </p>