Terrible service and bad credit rating caused by Telkom incompetence.

Six months ago Telkom offered us a deal for fiber, we already had an account for ADSL internet. After the service change, they continued to bill us for both services and debit the amount for both services from our account. For some or another reason, our internet still gets cut every month, because of some supposed “outstanding amount”. Every month we have to call and sit on the phone for an hour explaining the issue to a customer service agent, and it has STILL not been rectified in 6 months. They have acknowledged that they need to reimburse us for the past 6 months but still nothing has been done. On top of that, we are once again sitting without internet (I work from home), and after applying for a house we’re told that an outstanding telkom account shows we are 6 months in arrears, so it has now also affected our credit rating. I am sick and tired of dealing with telkom every single month, no fees returned, no solution to our problem and no internet even though we’re paying for both fiber and adsl.