Terrible service and bad attitude from call centre

I received notice on my browser that my Internet was out of bundle. Monthly I receive 10 gig bundle, on 2nd August 2017 I saw out of bundle. I reported it to 081180 call center. I received a reference number and today 17 August I am still out of data. Surely it can't take this long to resolve my matter. I call them daily and my cost is escalating and and asked to speak to senior management but still no positive response. It's coming almost end of month and I did not buy more data and there is no promise that telkom will resolve my complaint so that I may enjoy the data that I already paid for.

I wish to cancel my contract with telkom if their service is slow and not in line with quick good quality that is a standard today.