Terrible service and a lot of Promises

On 13th December the aerial cable was striped and could only report service on 15th December (283CTK151217) but as yet, with a lot of promises, still no service nor phone call. I've email customer care but also no response from them either. All I want is for someone to phone me and let me know how long I'm still going to wait for my ADSL. Every time I phone Telkom faults they just tell me they can see my fault and a "mail" gets sent to the assigner. No one gives out head offices number or customer cares number only an email address. Come on Telkom please!!!!!!!!