Terrible Service All in All

Good Day<br> <br> In January 2015, we decided to add adsl to our current weekender Telkom package. The install occurred without too many hassles but thereafter the service was constantly interrupted and within two weeks we had no adsl or internet coverage at all. The modem was tested and even replaced, the line was tested several times and it was later discovered that someone else was using the username allocated to us. After two months of headaches we cancelled the data and adsl line, which also took numerous visits to the Telkom walk in center in Tygervalley. The service received at Tygervalley was mostly accommodating however, a certain gentleman there did get very rude at one point (not just with myself but with other clients as well). <br> <br> All in all I'm still being billed with adsl and this after I was reassured last month that it was cancelled and that I do not have to pay it. Help Please !