Terrible service, again

I originally requested the Telkom line (incl. ADSL) to be installed on 17 January 2016. Note that there is a line installed already, it just needed to be activated. The Canal Walk store told me that they were the fastest at processing orders, and I asked whether I could call in, they said it was not necessary. They said a technician will be around in up to 2 weeks. 2 weeks is ages, but dealt with it because I can't expect any more from Telkom.<br> <br> After 2 weeks, I phoned into the call centre on 30 Jan to check up on the order. They said the order had been received, but cancelled. No SMS. I re-placed the order with the agent. They said I would get an SMS on the Monday to confirm when the technician would come, which would be in (again) up to 2 weeks. <br> <br> On 8 February 2016, I still had not received an SMS so phoned in as a precaution. The agent told me that the technician was booked for 24 February (still ages away). When the call concluded, the agent couldn't put me through to the customer satisfaction survey because she \couldn't find it\".<br> <br> Honestly, how can it take so long to activate a line? Surely this is part of your standard business? This whole process made me excited for fibre."