Terrible Service...AGAIN!

Once again Telkom has proven that it is an *********** service provider. After the debacle of trying to have my line installed was finally (after 2 months) resolved, I then attempted to have my ADSL line migrated to another service provider as I opted to have the new service provider manage my ADSL line as well as my ADSL subscription. This process has been one of the most tedious... from spending hours on the phone with call center agents, who just bounce me from once agent to the next as they have no idea what to do... to emailing and not getting any response... to going through to a branch (Rosebank) on several occasion and the matter has still not been resolved. I have no idea why it is such a problem to have my line migrated into the Telkom Migration pool for my new service provider to pick it up. It is as if Telkom does not want me to leave. Well they should have sorted out there customer service first!!! I just need my line to be available in the migration pool...an apparently simple request and simple task, but not for Telkom...