Terrible service after so many years with telkom

I have logged the case with telkom since January 2025 where the consultant did unauthorised 2 new lines while I wanted to upgrade on of my line and I was debited for months for those lines. My case was not fully resolved because initially I was supposed to have a top package which was not done even now and still waiting for the credit for the amount that was debited for those new lines because I didn't authorise it and use them but it's seems no one is willing to attend my queries even now. I can't wait for the contract to end and cancel both lines.