Terrible service affecting my business

Requested a number for my contract package to be used with my existing prepaid number. I was assisted via Twitter, made aware it would take 24hrs to complete. It's now day 3 and I cannot receive any calls to my number. This is a work/business number and is affecting my income. All i'm told is to "wait" even after 3 days!!! Can someone @Telkom please sort this mess of a service out!!